All orders will be shipped within 2 to 3 business days.
You’ll receive a tracking number via email when your order is shipped. Please note that it may take up to 24 hours for tracking information to appear. If you created an account, you can also login to see order details and change any recurring subscriptions.
We do not ship to PO Boxes.
Return and Refund Policies
While we never want to be in a situation where you are unhappy with your order, we understand that it happens. Unfortunately, because our products are perishable, all food sales are final. If you feel that there was a unique error in your purchasing experience, please contact us at firstname.lastname@example.org. It is our priority to make your experiences with our products perfect, so if the error was our fault, we will do everything we can to make it right.
To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Maxine’s Heavenly is not responsible for damage or loss as a result of mishandling by the shipping company or the return of product because you gave us the wrong address. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card.
This website is owned and operated exclusively by Maxine’s Heavenly. We understand and are sensitive to your concerns about privacy. As a result we have composed this page in order to address how and why we collect personal information from this website and what it is used for.
What we collect: When you visit our website, we only collect personal information from you (such as your name, address, phone number, e-mail address, etc.) if you voluntarily provide it to us. Depending on the purpose for which the information was provided, we may use the information to communicate with you regarding our products, services, and promotions, to provide you with other information or materials that you request, to customize your interactive experience, and/or to improve our products and services.
Here are the circumstances in which we might ask for personal information from our consumers through our site, the types of information we obtain, and how we might use the information:
- If you contact our Customer Service department through our site, we may ask you for personal information such as your name, address, phone number, or e-mail address so that we can respond to your questions or comments. (If you send us an e-mail, we will at a minimum obtain your e-mail address)
- You may be asked to provide personal information if you:
- ask to receive an online newsletter or other information or material from us
- register to receive coupons
- register for a sweepstakes, contest, or other promotion
- otherwise participate in features of our website that ask for personal information
- If you purchase or otherwise request a product, publication, or promotional offering from us or take advantage of a rebate or similar offer, you may be required to provide your contact and/or payment information (such as a credit card number) in order for us to process your request.
Your participation in any of these activities (and therefore your provision of personally identifiable information) is entirely voluntary. We may use the information you provide to respond to your questions or comments, to administer our promotions and sites, to fulfill your request, subscription, or order, or to otherwise provide or improve our products and services.
We will not send you any online newsletter or similar e-mail communication unless you expressly consent to receive such a communication from us. And if you do choose to receive any such e-mail communication from us, you will always have the opportunity to “unsubscribe” from receiving the e-mail at any time.
Sharing of Information
Except as previously noted, personal information received from any visitor will only be used for the purpose for which it was provided or for internal marketing purposes, or product development purposes, and will not be sold or provided to third parties.
We may provide your personal information to third parties who provide services on our behalf. These parties may use the information solely in conjunction with the specific services they provide for us (e.g., fulfillment of an order, responding to your question or comment, providing a sweepstakes prize, deployment of a consumer survey, investigation of a complaint, etc.). Some of these third parties may be involved in administering or supplementing our databases and will need to have access to the information in order to do so. For example, we may retain a third party to verify the accuracy of information within our databases or to gather additional information about individuals within our databases from commercially available sources.
Personal information, including your name, billing and credit card information, mailing address, email address and telephone number, which is necessary to fulfill orders for products, will be collected by Maxine’s Heavenly.
We also use Google Analytics to collect cookie-based anonymous data from our website visitors. Please note that no personally-identifiable information is collected by Google Analytics. Anonymous information collected by Google Analytics is used in aggregate to help us better understand how visitors use our website and improve our product offering and services. You may opt-out of this data collection by clearing your web browser’s cookies or by installing the Opt-Out Browser Add-on, which can be found here.
Our site is protected by a fully validated 256-bit encryption SSL certificate to keep sensitive data secure.
United States Only
This website is intended for use by residents of the United States of America only. All matters relating to this site are governed by the laws of the State of California in the United States. If you are located outside of the United States and you contact us, please be advised that any information you provide to us will be transferred to the United States and that by submitting information you explicitly authorize this transfer and the processing of this information within the United States.
Notes and Revisions
You always have the right to review and update the information that you previously provided to us at this website. You may contact us as described immediately below in order to arrange this or to ask us to remove you from our list of email addresses to which we send email newsletters. All of our email newsletters also contain an “unsubscribe” link that you can click through to unsubscribe from future emails.
Terms and Conditions
We reserve the right to change these terms and conditions at any time without notice. Please check back often to ensure you are aware of any updates or changes to these terms.
United States Only
Unless otherwise specified, the materials in this Website are presented solely for the purpose of promoting products or programs available in the United States, its territories, possessions, and protectorates. We make no representation that materials in the site are appropriate or available for use in other locations. If you access the site from locations other than the United States, you are responsible for compliance with any applicable local laws.
Copyright and Intellectual Property Policy
All names, logos, service marks, and trademarks appearing in this Website, including the trademarks, service marks, brand identities, characters, trade names, graphics, designs, copyrights, trade dress, and all other intellectual property (“Content”), except as otherwise noted, are protected intellectual property of, or used with permission or under license by, Maxine’s Heavenly and its affiliates. This includes the entire Content of the Website, copyrighted and protected as a collective work.
Your use of the Website is limited to personal and non-commercial use only unless other uses are granted expressly to you. You may not copy, distribute, modify, transmit, reuse, re-post, or otherwise display the Website Content for public or commercial purposes without our written permission for such use of Content.
It is the policy of Maxine’s Heavenly, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who may infringe or repeatedly infringe the copyrights or other intellectual property rights of Maxine’s Heavenly and/or others.
Linking to Us
Maxine’s Heavenly copyrighted text and files may not be uploaded to other websites, news groups, or electronic mailing lists without special permission. Instead, other sites are encouraged to link to our web pages. While permission is not required for linking to our sites, we do ask that you send us a courtesy notice informing us that a link is being established.
Choice of Law and Enforcement
Your access to the Website as well as the terms and conditions and the agreement they create are governed and interpreted by the laws of the State of California without regard for conflict of the law’s provisions.
Agreeing to Terms
You may send your comments to us at info@MaxinesHeavenly.com.